Returns & Refunds Policy

Changes and Cancellations

Email support@ovelirastudio.com within 12 hours after purchase with your order number and requested change. Changes and cancellations are not guaranteed once material selection, sizing, or assembly begins.

Custom-Made Orders

Bracelets are made from the customer's selected materials, sequence, details, and target size. Completed custom products are not eligible for change-of-mind returns or refunds. This does not limit rights that cannot legally be excluded, including rights for products that arrive damaged, incorrect, defective, or not as described.

Natural Variation

Natural variation in color, pattern, translucency, inclusions, chatoyancy, and surface character is expected and is not by itself a defect. Product images represent the material type and general quality rather than an identical bead pattern.

Damaged, Incorrect, or Faulty Orders

Contact us within 7 calendar days after delivery. Include the order number, a clear description, photographs of the complete item and affected area, and photographs of the packaging. Do not send a return before receiving written instructions.

Review and Remedies

We normally review a complete claim within 3–5 business days. Depending on the verified issue, the remedy may include repair, replacement, partial refund, or full refund. If a physical return is required for an approved fault, we will provide the return address and cover reasonable return shipping where required by law.

Refunds

Approved refunds are issued to the original payment method. OVELIRA will normally initiate an approved refund within 7 business days after the resolution is confirmed or, where a return is required, after the returned item is received and inspected.

The bank or payment provider may require additional time to post the funds. Original shipping and destination duties are not refundable unless the refund results from an OVELIRA error or applicable law requires otherwise.

Business and Operating Information

This website is jointly operated by Guangzhou OVELIRA E-Commerce Co., Ltd. (广州欧维莉拉电子商务有限公司), registered in Guangzhou, Guangdong, China, and BLUE STAR TRADING LIMITED, registered at RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG.

BLUE STAR TRADING LIMITED supports cross-border payment acquiring and related settlement.