Shipping Policy

Shipping Destinations

Proposed delivery destinations are the United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, and Ireland. Final availability will be confirmed at checkout when online payment is activated.

Orders below US$399.00 are estimated with US$14.90 Shipping & Handling. Orders of US$399.00 or more are estimated with complimentary standard shipping. Standard jewelry packaging and label materials are included.

Processing Time

Please allow 3–7 business days for material preparation, custom assembly, quality checking, and packing before dispatch. Business days exclude weekends and public holidays. We will contact you if an order requires additional preparation time.

Delivery Estimates

Estimated transit time is 7–15 business days after dispatch. Processing and transit are separate periods. Delivery dates are estimates, not guarantees, and may be affected by customs, local carriers, weather, public holidays, or events outside our reasonable control.

Tracking

Tracking information will be sent to the email used at checkout after dispatch. Carrier scans may take time to appear. Contact us with your order number if tracking remains inactive or the estimated delivery window has passed.

Address Changes and Delivery

Review the delivery address before payment. A correction may be requested within 12 hours after purchase but cannot be guaranteed after production or dispatch begins. Customers must provide a complete address and respond to carrier or customs requests.

Duties and Taxes

Taxes, VAT, import charges, delivery eligibility, and tracking arrangements vary by destination. Any applicable amount and treatment must be confirmed and clearly shown before payment. Customs procedures may extend delivery time.

Delays, Refused Delivery, and Lost Parcels

Contact us before taking further action if a parcel is delayed, appears lost, or arrives damaged. Additional costs caused by an incorrect address, refused delivery, or an uncollected parcel may be deducted from an approved refund where permitted by law.

Business and Operating Information

This website is jointly operated by Guangzhou OVELIRA E-Commerce Co., Ltd. (广州欧维莉拉电子商务有限公司), registered in Guangzhou, Guangdong, China, and BLUE STAR TRADING LIMITED, registered at RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG.

BLUE STAR TRADING LIMITED supports cross-border payment acquiring and related settlement.